سياسة الخصوصية لتطبيق وموقع فُرجانPrivacy Policy for the Furjan App and Website

1. Contact Information

For privacy inquiries or to exercise data rights, you can contact us through:

• Official email: support@furjan.app
• Furjan website: furjan.app
• Operator website: jumeirapps.com

2. Data We Collect

We collect data to the extent necessary to operate Furjan, protect the platform, and improve the experience. The data may vary depending on how you use the app and the features you choose.

2.1 Account and Verification Data

We may collect your mobile phone number for verification by code, login or authentication data linked to the account, name, profile photo if you choose to add one, email address if you provide it or use it to sign in or receive notifications, account type or role inside the app, and status data needed to secure the account and prevent fake accounts or misuse.

If you use Sign in with Apple or another login provider, we may receive limited identifiers and data from that provider according to your settings and the provider's policies.

2.2 Post and Storefront Data

When you create a post or storefront, we may collect and store the data you enter or upload, such as project or store name, activity description, images, logos, listed products or services, prices or price ranges, working hours, contact methods you choose to display, pickup, delivery, or visit options, category or classification, and the city, location, or range you choose for publication.

Some of this data is visible to other users because it is part of Furjan's function of displaying posts and storefronts and enabling discovery and communication.

2.3 License Data and Storefront Verification

Furjan may ask storefront owners to provide license data, a license image, or verification documents depending on the type of activity. This data may include the entity or activity name, license number or license details, license image, expiry date, review status, and renewal history.

This data is used internally only for checking consistency between storefront information and the license or submitted documents, managing storefront status, reviewing renewals, and sending operational alerts related to the license or storefront status.

License data is not public content and is not shown to visitors or other users. Access is limited to the storefront owner and the Furjan team authorized for review or administration according to permissions.

2.4 Account Number and Published Contact Numbers

We use the phone number linked to the account for verification, account protection, reducing misuse, and managing posting and communication features. Your personal account number may differ from the contact number you choose inside a post or storefront.

The contact number you place in a post or storefront may be visible to other users depending on the post or storefront settings, and other users may use it to call, contact you on WhatsApp, or use other external communication tools.

Changing the phone number linked to your account does not automatically change contact numbers previously published in active posts or storefronts. When you change your account number, the app may offer you the option to apply the new number to your active posts or storefronts, or to keep the published numbers unchanged. If you choose to keep the current numbers, they will remain as they are until you edit them, suspend the post or storefront, or delete it.

The published contact number must be a number that belongs to you or that you have the right to use and publish. You must not publish another person's or entity's number without permission.

2.5 Geolocation Data and Post Location

Furjan may request permission to access the device location while using the app to provide proximity features, such as displaying nearby posts and stores, calculating distances, ranking results, displaying the map, and determining visibility ranges.

Furjan also uses the location selected by the owner of a post or storefront as the basis for geographic visibility. This does not mean that the content owner is currently present at that location.

When creating a post or storefront, the default option is to hide the precise location from other users, unless the owner of the post or storefront clearly chooses to reveal the precise location.

If the owner of a post or storefront chooses to reveal the precise location, the post or storefront may appear on the "Discover Furjan" map with a clear pin, and the location may appear on the details page as a pin. Users may also see a "Directions" button that opens an external maps app selected by the user or available on the user's device, such as Apple Maps or Google Maps.

If the owner of a post or storefront chooses to hide the precise location, the post or storefront will not appear as a pin on the "Discover Furjan" map, and the Directions button will not appear. On the details page, only an approximate range may appear, with a message explaining that the owner has hidden the precise location and that the location can be requested by contacting the owner directly.

Even when the precise location is hidden from other users, Furjan may use the location internally to calculate proximity, determine range, rank search results, improve visibility, and operate discovery features. In this case, the precise location is not shown to visitors and does not appear as a pin on the "Discover Furjan" map unless the owner expressly chooses to reveal it.

2.6 Communication and In-App Activity Data

We may collect data about your interaction with the app, such as searches, views, clicks, opening post pages, adding favorites if available, ratings, reports, support messages, and your use history of points and digital promotion features.

2.7 Points and Digital Purchase Data

If you purchase points or use digital promotions inside the app, we may collect operation records, balances, deductions and additions, receipt or transaction identifiers, operation time, operation status, and the type of promotion used.

We use these records for balance, support, fraud prevention, compliance, and dispute resolution. Furjan does not store payment card numbers or sensitive payment data. Purchases of points and digital promotions are processed through Apple In-App Purchase, Google Play Billing, or any other method permitted under store policies and applicable laws.

Points and digital promotions are intended for use only within Furjan to improve visibility or activate digital features inside the platform. Points are not used to pay for products or services offered by project owners, and do not represent a financial wallet, payment method, or value transfer between users.

2.8 Technical and Security Data

We may collect technical data such as device type, operating system, app version, IP address, crash and diagnostic data, performance logs, notification identifiers, security tokens such as App Check or similar tools, and security logs needed to protect accounts and the platform and prevent misuse.

2.9 Support and Report Data

If you contact support or submit a report, we may process the content of the message or report, attachments, linked account data, information about the reported post or storefront, and follow-up records needed to handle the request.

3. Data We Generally Do Not Collect

Furjan is not designed to collect data that is not necessary to operate the service. Based on the current design, we do not request access to contacts, call history, microphone, or general files on the device.

When you choose photos from your photo library to upload to a post, storefront, or profile, only the photos you select are used to the extent necessary for the feature, unless you grant broader permission under the operating system settings.

If new features are added that require additional data types, this Policy will be updated and required permissions or disclosures will be obtained before activation where required.

4. Purposes of Data Use

We use data for the following purposes:

• Creating, verifying, and protecting the account.
• Operating and displaying posts and storefronts to users.
• Enabling search, map, ranking, and proximity features.
• Enabling optional communication between users and owners of posts or storefronts through phone, WhatsApp, or other links selected by the user.
• Managing the phone number linked to the account and distinguishing it from contact numbers the user chooses to publish.
• Reviewing license data or verification documents to check consistency between storefront information and the data contained in them.
• Managing storefront status, reviewing license renewals, and sending operational alerts related to the storefront or license.
• Allowing cancellation and restoration of a post or storefront deletion request during the approved restoration period, providing support, protecting safety, conducting review, supporting compliance, and resolving disputes.
• Managing points, digital promotions, receipts, and balance records.
• Sending important operational or administrative messages related to the account, points, or in-app operations.
• Handling reports and ratings and preventing spam, fraud, and misuse.
• Providing support and responding to inquiries.
• Improving performance, fixing crashes, and protecting technical infrastructure.
• Complying with legal and regulatory obligations, preserving rights, and resolving disputes.

5. Legal Basis or Regulatory Justification for Processing

We process data based on one or more bases or justifications permitted under applicable laws, depending on the type of data and feature used, including:

• Your consent, such as granting location permission, uploading images, or receiving certain notifications.
• Performing the contractual relationship between you and Furjan, such as creating the account, operating posts, and managing points.
• Data that the user makes public by themselves, such as publishing a contact number, storefront description, or post images.
• Compliance with legal or regulatory obligations or responding to requests from competent authorities.
• Taking measures necessary to protect rights, handle claims, or prevent fraud or misuse, where permitted by law.

6. Data Visible to Other Users

Some data you enter in Furjan is intended to be visible to other users, depending on your settings and the nature of the feature. This may include the store or post name, images, description, prices or price ranges, working hours, and published contact methods.

Data visible to other users does not include license data or storefront verification documents, which are internal data and not public content.

The location visible to users may include only an approximate range, or a precise location shown as a map pin if the owner of the post or storefront expressly chooses to reveal the precise location.

We recommend that you do not publish a private home address, villa or apartment number, or any information that directly reveals a private location if you do not want it to be disclosed.

7. Personalization and Result Ranking

We may use data such as approximate location, city, searches, views, interactions, store status, and digital promotion history to rank results, display nearer or more relevant posts, and improve the discovery experience. Paid digital promotions may also affect visibility placements inside the app.

Furjan does not guarantee a permanent ranking or a specific number of views, messages, orders, or sales for any post or storefront.

8. Messages, Notifications, and Email

Furjan may send email messages or important notifications related to the account, points, or financial or quasi-financial in-app operations. Examples include point top-ups, point deductions, activation of a promotion, booking Furjan Lights, activation of a storefront, security notifications, account alerts, or messages for support and dispute resolution.

Operational messages and alerts may also include a storefront license approaching expiry, license expiry, temporary storefront hiding, the result of a license or renewal review, or storefront restoration or closure. These alerts may appear inside or outside the app if notification permissions are enabled.

These messages are operational or administrative messages necessary to operate the service and are not optional marketing messages. The user may not be able to fully opt out of them while they have an account or active operations.

We may send marketing messages or notifications about new features if permitted by law and according to the user's settings. Users can manage notifications from the app or device settings, and request not to receive marketing messages where applicable.

If the user does not have a valid email address, they may not receive some email notifications, while operations will continue to appear inside the app where available.

9. Data Sharing with Service Providers

We do not sell users' personal data or rent it to external marketing parties. We may share the necessary amount of data with trusted service providers acting on our behalf or enabling features selected by the user, for the purpose of operating and protecting the app.

Categories of service providers may include:

• Cloud, database, and hosting services, such as Firebase and Google Cloud.
• Authentication and sign-in services, such as Firebase Authentication and Apple Sign In.
• SMS or OTP providers for phone verification, depending on the actual approved provider.
• In-app purchase services, such as Apple In-App Purchase and Google Play Billing.
• Map services, such as Apple Maps or Google Maps, depending on the actual integration.
• Notification services, such as APNs and Firebase Cloud Messaging.
• Support, analytics, and diagnostics services if enabled.
• External communication services such as WhatsApp or phone calls when the user chooses to use them.

Your use of third-party services may be subject to their own terms and privacy policies, especially when you leave the Furjan environment or use an external app or website.

10. Payments and Points

Furjan does not process payments for the sale of products or services between users and owners of posts or storefronts. Those transactions take place directly between the parties outside Furjan according to what they agree.

Furjan does not provide payment, collection, guarantee, escrow, or settlement services between users. Furjan's role is limited to facilitating discovery, communication, and display of local content, while any agreements about price, payment, delivery, return, or product or service quality remain directly between the parties.

Purchases of points or digital promotions inside the app are processed through app store systems or approved payment providers, according to Apple, Google, or the relevant provider's policies. We do not receive or store users' payment card data, and we use purchase records only to activate digital balance or promotions, provide support, prevent fraud, comply with requirements, and resolve disputes.

11. Transfers Outside the United Arab Emirates

Some data may be processed or stored by cloud or technology service providers inside or outside the United Arab Emirates, depending on the actual technical infrastructure and server locations of service providers. When data is transferred or processed outside the country, we use service providers that apply appropriate security standards and suitable contractual obligations, in accordance with applicable laws where applicable.

12. Data Retention

We retain data only for as long as necessary to achieve the purposes described in this Policy, comply with legal requirements, protect the rights of users and the platform, prevent fraud, or resolve disputes.

General retention periods include:

When deletion of a post or storefront is requested, it is hidden immediately from the app, and the restoration and deletion period described in the Deleting Posts and Storefronts and Retaining Their Data section below applies.

When account deletion is requested, the deletion and retention periods described in the Account Deletion and Data Retention section below apply, including immediate hiding of the account and public content, a 30-day restoration period, and retention of limited operational records for up to 90 days where needed.

13. Account Deletion and Data Retention

When you request to delete your account, we immediately hide your account and related public content from the app. You may cancel the deletion request and restore your account within 30 days from the request date. After this period, deletion becomes final and irreversible, and we begin deleting posts, storefronts, images, stored media, public display information, profile photo, display name, public contact details, and storefront data associated with the account.

We may retain limited operational records for up to 90 days for safety, abuse prevention, report or dispute handling, points and transaction records, or legal compliance. After that period, these records are deleted or de-identified unless longer retention is legally required. Third parties such as Apple, Google, or payment providers may retain some records according to their own policies.

Account deletion may result in loss of access to unused points or promotions linked to the account, unless app store policies or applicable laws provide otherwise.

Deleting Posts and Storefronts and Retaining Their Data

When deletion of a post or storefront is requested, we hide it immediately from the app. The content owner may cancel the deletion request and restore it within 14 days from the request date. After this period, deletion becomes final and irreversible, and we begin deleting the public display data and media associated with the post or storefront, such as images, descriptions, items or menu content, and public visibility data.

We may retain limited operational records linked to the post or storefront for up to 90 days, or longer if legally required, for safety, abuse prevention, report or dispute handling, support, points and transaction records, or legal compliance.

14. User Rights

Under the UAE Personal Data Protection Law and applicable laws, users may have certain rights over their data, subject to the conditions and legal limits of each right, including:

• Requesting access to personal data we process.
• Requesting correction of inaccurate data or completion of incomplete data.
• Requesting deletion of data when it is no longer necessary or when consent is withdrawn where applicable.
• Requesting restriction or suspension of certain processing in cases defined by law.
• Objecting to certain processing where permitted by law.
• Requesting transfer or receiving a copy of data provided by the user where possible and appropriate.
• Requesting human review where an automated decision has a legal effect or a significant effect on the user.

To exercise these rights, you can contact support@furjan.app with "Furjan Privacy Request" in the email subject, or through the in-app support center if available. We may request limited information to verify the identity of the requester before fulfilling certain requests.

15. Data Security

We use appropriate technical and organizational measures to protect data from unauthorized access, loss, alteration, or unlawful disclosure, including access controls, encryption where appropriate, system monitoring, and permission restrictions.

However, no method of transmission or storage over the internet can be guaranteed to be 100% secure. We therefore work to reduce risks and handle incidents according to appropriate legal and technical procedures.

16. Data Breaches or Security Incidents

If a security breach occurs that may affect the privacy or confidentiality of user data, JUMEIRAPPS PORTAL will take necessary technical and organizational measures to limit the impact of the incident, and will notify competent authorities and affected users where required under applicable laws.

17. Cookies and Website

The jumeirapps.com and furjan.app websites may use cookies or performance and analytics tools to improve browsing experience, protect the website, and measure visits. If advanced tracking or marketing analytics tools are used, required disclosures or consents will be provided where applicable.

18. Third-Party Links and Services

Furjan may include links or communication methods that lead to external services such as WhatsApp, maps, or app store payment pages. When you use these services, your data and communications may be subject to the external party's policies and terms. Furjan is not responsible for privacy practices of parties it does not operate.

19. Children and Minors

Furjan is not designed for independent use by persons under 18 years of age. If it appears that an account was created by a minor without supervision of a legal guardian or without an appropriate legal basis, Furjan may suspend or delete the account in accordance with applicable laws.

20. Policy Updates

JUMEIRAPPS PORTAL may update this Policy from time to time to reflect new features, legal or operational requirements, or changes in service providers. The latest version will be published on furjan.app and inside the app where possible, and users may be notified of material changes through the app, email, or website before they take effect where required.

21. Language

This Policy may be available in multiple languages. In case of any conflict between versions, the Arabic version published by Furjan will apply unless Furjan expressly states that another version is the authoritative version, subject to applicable mandatory laws.